After Hours Care

The office strives to offer same day appointments for urgent needs. 

Please call us first thing in the morning to schedule a same-day visit.

 There will also be some urgent visits that are available through our online scheduling platform. Log in to your patient portal to schedule those. Not all available spots are posted there, so call to see about our urgent care visit availability for the day.

Night and weekend video-based pediatric care for all of Montana’s children.

Monday-Friday: 6:00pm-7:30am
24-hours Saturday, Sunday & Holidays

Here at Generations, we are dedicated to ensuring your family receives the highest quality support and healthcare access. That’s why we’re thrilled to introduce a new, enhanced care option for your children during times when our office is unavailable. Dr. Borge and Dr. Shepherd are now partnering with Montana Pediatrics’ statewide network of pediatric healthcare professionals who are collectively accessible every night and throughout weekends to deliver exceptional, affordable pediatric urgent care directly to your home.

How it works

Sign up for an account

  • Visit the Montana Pediatrics portal at https://www.montanapediatrics.org
  • Complete the on-screen prompts to set up your account and register your child
  • Make sure to list Dr. Borge or Dr. Shepherd as your child’s PCP. Should you require an after-hours appointment, our clinic will receive the visit documentation and manage any necessary follow-up care.

Request a visit

  • Access your account when your child requires care and select “Request A Visit” beside your child’s name
  • You’ll be paired with a trusted Montana-based pediatric healthcare professional (you may even connect with Dr. Borge or Dr. Shepherd!) in moments. The typical wait time is under 5 minutes.

After Hours Care for kids in Missoula

Questions About Montana Pediatrics After Hours Care?

When should I use a Montana Pediatrics After Hours visit?

If your child faces a genuine medical emergency, dial 911. For most other non-emergency situations, an after-hours appointment can address the issue. Typical concerns include fevers, sore throats, abdominal pain, rashes, RSV, COVID, Influenza, Hand Foot and Mouth, ear infections, Conjunctivitis, sinus infections, skin conditions, and more.

What is Montana Pediatrics?

Montana Pediatrics connects families like yours with Montana-based pediatric healthcare professionals via convenient video appointments. A Montana Pediatrics after-hours appointment offers a pediatric-focused alternative to urgent care facilities and assists you whenever our clinic is closed. This service is available for children ages 0-21, with hours from 6pm-7:30 AM on weekdays and 24 hours on major holidays and weekends.

Who are the providers?

Dr. Borge and Dr. Shepherd both participate in Montana Pediatrics! This means you can connect with them during evenings and weekends when they’re on call. When they aren’t available, a trusted Montana-based pediatric healthcare professional will be ready to help your child recover and provide you with peace of mind. Over 50% of Montana’s active pediatric providers are affiliated with Montana Pediatrics! Check out montanapediatrics.org/our-providers to discover more about them.

How much does a visit cost?

If you opt to use insurance for your appointment, Montana Pediatrics will process it initially, then your responsibility will vary based on your specific policy. If you decide against using insurance, a straightforward visit typically costs around $75.

We firmly believe cost concerns should never prevent you from seeking medical care. Montana Pediatrics offers an excellent financial assistance program that can lower or waive your bill. Go to montanapediatrics.org/financial-assistance to find out more and submit an application.

After hours care for ages 21+ in 3 ways:

For any urgent needs, please go to the ER or call 911

  1. Call our officeup until 10 pm you can connect with a local family medicine provider in our call network by calling our office line and following prompts to be connected to the on-call provider.
  2. Utilize your insurance’s option for after hours care (often they will have a telehealth company with whom they have contracted–look on your insurance card or the website for your insurance provider) or use a nurse line that is provided by your insurance company.
  3. Teledoc Health offers virtual doctor visits at all times of the day. Services are virtual health visits with a licensed provider that will be billed to you or your insurance company.

Additional 24/7 Nurse Lines & Teladoc Options

If you need assistance outside of Montana Pediatrics hours or prefer alternative options, several 24/7 nurse lines are available through your insurance provider:

24/7 Nurse Lines:

  • BCBSMT: (877) 213-2565
  • United Health care: 1-877-440-9407
  • Aetna: 1-855-493-7019
  • Pacific Source: 855-834-6150
  • Medicare: 1-800-MEDICARE (1-800-633-4227)
  • Humana: 1-855-235-8530
  • Cigna: (855) 673-3063

 

24/7 Teladoc Option:

For general telemedicine services, Teladoc Health is also available at https://www.teladochealth.com/.

Most people download the app or access online.

You can also call 1-800-835-2362, then complete a brief medical history similar to what you’d provide at a doctor’s office.

The cost of a Teladoc Health visit varies depending on the type of care you’re requesting and your health plan design. General medical visits can be as affordable as $0 per visit with insurance.

Please set up your account, refer to your welcome letter, or check with your benefits manager to see which services are available to you and their associated costs. Prices vary if you access Teladoc Health outside of your benefits plan or insurance coverage. General medical visits are $89 per visit without insurance.